"Very Good Experience"

About: Musgrove Park Hospital

I recently visited the oral and Maxillofacial department to have a wisdom tooth taken out. I had the first appointment where an x-ray was taken, and I was advised as my tooth was in an awkward position I could choose to either have it out under local or general anesthetic, and having never been under general before and being slightly nervous of it I opted to be brave and go for local! I was obviously slightly nervous when I went for the procedure, but the dentist/surgeon that I saw (and the junior doctor that sat in on the procedure) was wonderful and put me at ease immediately. The dentist/surgeon constantly reassured me throughout and I only felt very minimal pain/pressure. I was given 10-15 minutes to recover whilst the very friendly and pleasant nurse gave me advice on aftercare. Unfortunately I have had a few problems since then with 'dry socket', and the area not healing very well (I had to have my gum cut and some bone removed), but both times I have been back to have this checked the doctors have been really kind and reassuring (the doctor on my last visit was slightly more abrupt, but still perfectly pleasant). I am still in quite abit of pain, but I am confident that I can return to the hospital if things do not improve over the coming days. I should also point out that I was never kept waiting any longer than 10 minutes for appointments, and the 2 times I visited without an appt due to the pain I was seen within 5 minutes of arrival. I just wanted to thank the doctors and nurses I encountered for making an unpleasant experience as nice as it could be! They are a credit to the hospital.

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Response from Musgrove Park Hospital

Thank you very much indeed for taking the time to write to give praise to the staff who cared for you at Musgrove Park Hospital when you attended for surgery to your wisdom tooth and the follow up thereafter. It is always a pleasure to receive commendations such as yours and I thank you for your kind comments which I will pass on to the staff involved; positive feedback is much appreciated. I do hope this finds you making a good recovery. Lucille Hoose. PALS & Complaints Lead

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