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Fantastic care on Marsden Ward

Story from nhs.uk

"Fantastic care on Marsden Ward"

About: Pendle Community Hospital

My father was a patient on Marsden Ward at Pendle Community Hospital for seven weeks during July and August 2014 and he received wonderful care throughout his stay. The staff could not have done more to look after him in a kind, caring way and special thanks go to Dr Anthony Rhodes, the Sisters and nurses and all support staff. Their open approach to involve my father and us as his relatives in his rehabilitation following a stroke enabled him to recover in a positive, confidence-building and supportive environment. It was refreshing that the doctor approached my father and us regularly to update us on the various investigations and treatments without being asked which helped us all work as a team to providing the best possible outcome for my father. All the staff were unfailingly friendly and treated all their patients with kindness and dignity, not to mention plenty of humour. Well done to you all and a big thank you again from my father who is now happily settled in residential care and doing very well.

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Responses

Response from Pendle Community Hospital 9 years ago
Pendle Community Hospital

Submitted on 08/09/2014 at 11:20
Published on nhs.uk on 09/09/2014 at 04:00

Dear Susan Many thanks for your feedback on your experience of our Pendle Community Hospital service for your father, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and especially those individuals you mention who will be delighted to hear your comments and how evident their caring is to patients and relatives. I am very pleased to hear that your recent experience with us around your father's care was really positive as we always strive to deliver safe, personal & effective care and your comments show that's what our staff gave wholeheartedly to you and your family. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to improve make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Many thanks again and best wishes for your father's continued rehabilitation from his stroke Regards Wendy Stobbs, Patient Experience Facilitator

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