"The care in Accident and Emergency Department"

About: Royal Lancaster Infirmary

I was brought into the A & E dept having received exceptional care from the ambulance staff. At the point of handover to A & E staff, I stayed in the dept for many hours . As a professional nurse myself I did not feel I was observed or assessed considering the amount of pain I was in. There is an awful lot of staff who appear to be around but do not keep you informed or confidant about your care. The time taken for a doctor to assess me was a very long time, considering I had been given morphine by the ambulance crew. I can only say I was relieved to be admitted into the care of staff on ASU and then the Orthopaedic wards where I was given excellent care.

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Response from Royal Lancaster Infirmary

We apologise that the standard of care offered to you in our A and E department did not meet your expectations and would be happy to look into this further and investigate any further concerns you may have. If you would like us to carry out this investigation please contact our Patient Experience team on 01539 716621. We will pass your comments regarding the Acute Surgical Unit and the Orthopaedic wards to the relevant staff to pass onto the staff and are grateful to you for bringing this to our attention.

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