"My dad should not be told to go to a&e"

About: Arrowe Park Hospital / Accident and emergency

(as a relative),

My dad has terminal cancer of the lung liver and kidney. He receives chemotherapy from Clatterbridge hospital. Whenever we need help outside the chemo we get referred to Arrowe Park Hospital A&E. Because while Clatterbridge have a very nice looking Cancer Care unit they seem to be able to provide no care to my dad other than chemo on the days he is meant to get it.

He was seen at Arrowe park in a state of breathlessness. Not by an oncologist because they have no onsite oncology staff. They do have a visiting oncology member from Clatterbridge who is there during the day in the week. He was then told his oxygen levels were fine and left in an overwhelmingly hot bay for the next hour. My sister asked twice when he would see the doctor, as my dad felt worse, and both times was told they would have to wait. In the end my dad was so exhausted he left. Why does someone who is terminally ill with cancer have to wait in an ordinary a&e? Next to infectious people - the guy next to my dad they overheard was being given some serious antibiotics for an infection. What if my dad had caught it? It could kill him. It's a disgrace.

My dad has been left feeling ignored, frightened and still exhausted and breathless. We are waiting to speak to Clatterbridge to see if they can offer some better solution than sending him to Arrowe park to be ignored and finally treated by doctors who are not oncologists.

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Response from Arrowe Park Hospital

We are very sorry for the delay in replying to you and on hearing about the experience you and your father have had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We note your comments about Arrowe Park Hospital. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened and where his care was managed. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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