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Patient Notes Missing From "The System"

Posted By Molley

"Patient Notes Missing From "The System""

About: New Victoria Hospital (Glasgow)

(as the patient),

I have a skin condition (Lichen Planus) and am on steroids. Went to New Victoria Hospital, Glasgow last week to give blood at their request. Initially told that no such request was on the system so it couldn't be done as Nurses can't instigate such things and no Drs were on duty. However, after being asked when I was last at the Clinic [which I thought an odd question] I was told that my last presence on the system was a year ago, and nothing since, despite me having seen 4 Drs on 4 separate visits, plus several others times to give bloods.

I am intending making a complaint to see what went wrong but hopefully they'll have a backup!

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 10/09/2014 at 11:07
Published on Care Opinion at 11:50

Dear StuBu,

Thank you for taking the time to highlight the issues you have had with your electronic records and I am sorry for the frustration this has caused you, particularly if this has caused any delay in getting your bloods taken. I would like to look into this further so I would appreciate if you could contact me directly on lorna.gray@ggc.scot.nhs.uk so that I can get a bit more information from you to take this forward.

I look forward to hearing from you,

Best Wishes,

Lorna

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