"3 months in St Helier Hospital"

About: St Helier Hospital

I was seriously ill and would have died if the surgeon's team and intensive care staff had not done a fantastic job. So I can't thank the hospital enough for saving my life. My long time in the coronary ward C6 was not a happy experience. There were a few excellent nurses, like one female nurse and most of the male nurses, but a lot of the time when I called them, I was ignored. Some of the nurses were clearly discontented and this showed up in how they treated me. Some of them occasionally shouted at the patients and on one occasion a confused patient was physically manhandled. Sometimes they just chatted amongst themselves and ignored us. Clearly, some of them require more training to change their attitudes to patients. The food was appalling. I ate very little of it and lost more weight than was good for me. There was a lack of communication. The doctors made decisions about my treatment without always telling me. I only found out when my drugs had been changed or a nurse said something. Discharge day was very stressful for me and a lot of other patients. So many people seem to be involved. It was confusing. We were not told what the procedure was. We didn't know when we were going to leave and waiting was most stressful. The physiotherapy team were fantastic. I can't thank them enough. With the help of some wonderful contraptions and a lot of coercion, they got me walking with a Zimmer frame.

Story from NHS Choices

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