"Very pleasant experience!"

About: Wexham Park Hospital

Today, I had a colonoscopy at the Lady Sobell Unit. I was very nervous and scared and also was not feeling too well. Everyone - from the parking attendant to the receptionist and nurses and doctor - was very nice, patient, and polite! Although we were a bit early, and we had been told by the receptionist that they were behind schedule, my procedure almost started on time ! The toilet was very clean, the waiting area very comfortable. The nurses were so nice and understanding! The procedure itself only took 13 minutes and I was able to see everything. I even got a very nice coffee acd chocolate chip biscuits, which I had not expected, even sandwiches were available. Overall, I am very happy ( and relieved, of course). I definitively recommend the GI unit and I would also go there again for any future procedures. PS. I was impressed that the hospital managed to only have female patients today. Very thoughtful!

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Response from Wexham Park Hospital

Dear Kerstin K Thank you for taking the time to leave such positive feedback after your visit to the Lady Sobell GI unit. I am so pleased that the experience was a good one. This is the aim for all our patients to ensure they are as relaxed, confident, comfortable and well informed as possible. I will pass your comments on to Richel Oliver, Lead Nurse who will be delighted to share them with the team. Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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