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 Information for staff

"First class"

About: Blackpool Victoria Hospital

I attended the unit as an outpatient for a gastroscopy. I was very anxious but was treated patiently and kindly throughout. I was given plenty of time to ask questions and felt I was listened to and treated with respect. The explanations were clear and many of my fears were allayed. I knew what to expect and as a result was able to cope well with the procedure. Overall the staff could not have been better.

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Responses

Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

Susan,

Thank you for taking the time to leave feedback on your care and treatment during recent outpatient appointment.

I am so pleased to here that you were treated with respect and dignity and that you were given the time to ask all your questions.

I will be sharing your feedback with the team who looked after you.

With best wishes for the future,

Paul Jebb

Assistant Director of Nursing (Patient Experience)

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