"I could not fault them in any way"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

My mother recently had a laryngectomy and follow-up treatment left her in so much pain that she passed out.

I took her to my GP but my mother was too ill to get out of the car so a paramedic was called. The first paramedic, Ian, arrived very quickly and checked my mother’s condition while she was still in the car. Ian was then joined by Jen and John ‘3’ in an ambulance who took over my mother’s care.

I could not fault them in any way.

My mother was helped into the surgery where they were able to do more checks to ensure everything was OK. Jen and John ‘3’ then stayed with my mother and me until she was fit enough to go home, they even followed us home and helped me get my mother back into the house.

I believe personalities are so important, the paramedics all had lovely personalities.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Sun885

Thank you for taking the time to share your experience. I hope your mother is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Ian, Jen and John "3". Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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