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I have always been pleased with my appointments at the clini...

Posted By Name493

"I have always been pleased with my appointments at the clinic"

About: Crosshouse Hospital

(as the patient),

I have been attending the breast cancer clinic for some time and just noticed that I could phone to give feedback!

I have always been pleased with my appointments at the clinic but the last appointment was especially good. The clinic was running late, this is not a problem for me at all, but the nurses kept us informed and when I saw the doctor he too apologized for the delay.

The doctor was not one I have seen before, he was not as formal as others and just made it seem a bit more relaxed and down to earth. He went through all my notes, checked when I had had a mammogram recently and went to locate the results. He took his time and did not rush even though the clinic was busy which made me feel that he was really interested in me and my health.

I was very satisfied with the clinic and with my appointment.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/09/2014 at 14:21
Published on Care Opinion at 15:30

picture of Eunice Goodwin

Dear Name493,

Thank you so much for using patient opinion to bring this to our attention. I am delighted your experiences have been of high quality and suitable for your needs. I will be very pleased to pass this to the team.

Kind regards,

Eunice

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