"Poor information and waiting times - Heartlands Hospital"

About: Heartlands Hospital / Audiological medicine Solihull Hospital

(as the patient),

Last year (June 2013) I found I had ringing in my left ear. Unfortunately after ear cleaning and a referral I was diagnosed as having tinnitus.

November 2013 the consultant said he would arrange for an MRI scan & also an appointment with the Hearing Clinic. He did explain whilst there was no cure, the Hearing Clinic would be able to answer any questions, offer advice & also help me to cope with the Tinnitus.

I had the MRI in January at Solihull, but then I had to chase the results myself after many weeks which caused me a lot of worry. I then called the hearing clinic to ask about my appointment & was told I'm still on the waiting list.

Around April 2014 I did get a call to my mobile at work at 8:10am asking if I could take an emergency appointment at the hearing clinic at 9:00am, but unfortunately due to less than an hours notice & also an important business meeting this wasn't possible.

Again, I did ask when I might get an appointment, but I was told they didn't know. Its now September 2014 & I'm still waiting, and my tinnitus still drives me crazy. Depression is setting in & I'm slowly dismissing any confidence I had in our NHS :(

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Patient

Thank you for taking the time and trouble to email Patient Opinion regarding your experience with the Ear, Nose and Throat service.

Could I please ask for you to contact me with your hospital number so that I can look into your case for you?

With kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Tinnitus (the patient)

Hi Iona,

Can you supply a number or email address I can respond directly with you please?

Kind regards