About: University Hospital (Coventry)

(as a relative),

What I liked


What could be improved

My mother is currently being treated at this hospital. The nurses and doctors do not provide us with any information and I feel that they have 'written my mother off'. We were called early one Friday to say that my mother was fading fast, when we arrived we could not get onto the ward, when we eventually did, my mother was on a main ward with just a curtain around her. She soon started coughing up blood, only then were we moved to a side ward. She survived, since then my family and I have felt the need to stay with my mother as there is only one nurse per 12 patients. My mother often pulls the oxygen mask off, we are on hand to put it back on. The doctor and his team visit twice weekly but never do we receive any information from these visits, it took me three weeks to get the results from the CT scan. My family and I are very upset by the way my mother has been treated, she is often left alone, only gets cleaned at around 0930 in the morning. Recently she had a nose bleed and if my sister and I had not been there the blood would of gone everywhere. I would not recommend this place to anyone, if you suspect your loved one has had a stroke, let them die peacefully at home.

Anything else?

Open and transparent - this is the mantra for many public companies, maybe Walsgrave Hospital could adopt the same approach.

Story from NHS Choices

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