"Quick, efficient and Friendly"

About: The Royal Victoria Infirmary

I was greeted in a friendly manner and booked in quickly. I waited less than an hour before being seen The nurse that saw me was very knowledgeable and friendly and got me off to get an X-Ray which was completed quickly. I was seen within ten minutes of returning, confined the diagnosis and an appointment was made the next day with the fracture clinic. I had a few superficial scrapes and grazes; the nurse examined those areas closely to ensure there were no other problems, cleaned and dressed them and I was back out of the hospital less than two hours after arriving.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Royal Victoria Infirmary

Thank you so much for your positive feedback, your comments have been forwarded to the Clinical Director, Head of Department, Matron and Directorate Manager responsible for the Minor Injuries Unit who will share your comments with the staff on the unit. We are pleased your experience was a positive and efficient one. It is a boost to staff morale to receive feedback of this kind and we are grateful to you for taking the time to comment and wish you a speedy recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful