About: James Paget University Hospital

I was brought in by ambulance as an emergency on 29th August with either suspected cellulitis or DVT. I was left sitting in a cubicle with an ever swelling leg and severe pain, including in the groin, for around 2 hours. If it hadn't been for my partner going out to let my parents know and faintly hearing my name being called in the main unit I don't know how long i'd have been there. When the nurse came through she gasped and immediately got me onto a bed as I was about to pass out from pain and severe fever. Several bloods were taken and a canula put in for antibiotics. To cut a long story short I went onto ADU. I was supposed to be receiving intravenous antibiotics for severe cellulitis. However just that first night one treatment was missed. The cellulitis is the fastest i've seen, i've never had it nor have I seen it grow so fast before. The line originally drawn by the paramedics was soon overtaken and spreading fast. I was also moved to Ward 16 the "better" ward on Sun. You at least expect to get your bed linen changed. But I had an accident the Fri evening and I still hadn't had it changed. By now both my parents and partner were with me Sun eve and my mum rang to get a nurse. 2 walked past, looked into the side room saw the light then just walked on! Finally got the bed changed late Sun 31st. Mon 1st my leg started pussing and weeping. Now it was mega swollen and painful to a score of 9.5. They put me on 2 diff antibiotics but pharmacy kept mucking them up. For some reason they also had on their notes I was diabetic after I already told them I wasn't. This all being new to me made it really quite scary but most of the staff were completely unsympathetic to this and I was treated with typical british stiff upper lip "and all that". There have been very few staff in this ward so far that i've found to be caring or nice, a mere handful. I am remaining anonymous as i'm still here and could be for some time yet. Overall this ward night has to be the worst. The staff are noisy as hell, laughing loudly and shouting. A couple of the aux are nice, the rest a pain, singing very loudly at night. The few nights i've been here i've not slept. Changeover is noisy, doors slammed, keys dropped, coats forced around. Put that together with the nightly screamer and someone else making loads of noise it is not condusive to getting better. I also have to add that the food is awful with bland, undercooked veg and overcooked hard meat. I've all but given up eating. At this rate my parents will be bringing food in from home. To cap it all I was supp to have my 2 nightly antibiotics. 1 went through and been waiting for the 2nd nearly 2 hours so I buzzed. My god I wish I hadn't. The attitude was "what do you want you're disturbing me" when I told her it was "i'm not looking after you, you're not my patient". It was changed but very huffily, and they then wonder why patients aren't more receptive.....a little secret its called the caring profession!

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Response from James Paget University Hospital

I am very sorry to hear that you are having a difficult time during your staff with us and I appreciate that you must be feeling very worried. I would urge you to get in touch with us so we can please resolve these issues. If you aren't keen to talk to the department direct, you could contact our Patient Advice and Liaison Service, who would be able to help you. They are contactable at PALS@jpaget.nhs.uk or 01493 343240. I hope we hear from you soon. Ann Filby, Head of Communications & Trust Secretary

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