"The hospital is very modern, airy ..."

About: Hexham General Hospital

(as the patient),

What I liked

The hospital is very modern, airy and spacious, and the staff were all very helpful and kind.

What could be improved

General cleanliness. The toilets in the A&E Dept were revolting - the previous patient had made a real mess of them, and the staff hadn't had the time to properly clear up what he had left behind.

Anything else?

Better specialist provision of staff is needed. I had to attend the hospital on two consecutive occasions, and both times had to be transferred via ambulance, over an hours journey to the Wansbeck to see the specialist there. It seems ridiculous to have such a new, modern hospital, with hardly any specialists present. Also, I think that the car parking charges at Hexham are scandalous. My husband had to keep leaving my side to fill up the meter.

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Response from Hexham General Hospital

The Trust would like to thank you for your comments about the hospital and staff at Hexham General Hospital.

We were very sorry to hear about your experience in ECC (Emergency Care Centre), your concerns regarding consultant availability and car parking charges. If you would like to write to our Complaints Department we would be very keen to investigate and provide you with an accurate response. We offer our sincere apologies that you were unhappy with these services. If you do decide to write the address for your letter is:

Complaints Department

Northumbria Healthcare NHS Foundation Trust

Cobalt Business Park

Unit 7/8

Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful