"You have given me a 2nd chance for life"

About: East Of England Ambulance Service NHS Trust / Emergency ambulance Norfolk & Norwich University Hospital / Cardiology

(as the patient),

I am a man of 67 years who has had little if not anything much to do with doctors or hospitals, and certainly has never experienced the wonderful work of our ambulance crews or the goings-on inside a hospital, when a serious situation occurs

One Wednesday in early March 2014, I took an old tv to the dolphin bridge council tip, and as I arrived there, massive pains shot across my chest, so much so I went into the tip to ask for some indigestion tablets if they had any. The 3 guys I met, luckily for me, were first aid officers and without saying anything to me called an ambulance. I was sitting on the tearoom floor as instructed by these guys when a lady paramedic appeared.

She was very polite..."Please will you come to the ambulance so I can just run a few tests" Of course I said yes, but as I told her, having no money with me etc. I said that if she had some tablets, I needed to get home. This is all happening at 2.50pm. As we proceeded with these tests, I politely explained that I had to get home as I live alone, with only 2 cats to worry about, when she sat down beside me and with words that will echo with me forever, she said "I will be very blunt if I may, all the time you have been talking, you have been having a heart attack! "

Frankly what I replied escapes me for at 2.57 the driver switched on his blue lights and we were heading for the N&N. Whilst we were on the move, she phoned thru' to the hospital with all the results she had found, and then turned to me and said "we are nearly at the hospital and they are aware of the situation and by the time we get to the hospital, all will be ready for you."

We arrived at approx. 3.06p. m. and I was immediately wheeled into theatre where the doctor and all his crew were waiting. My operation commenced at about 3.15 with me watching the whole thing via a monitor, and Doctor Gilbert who kept saying "You are very brave" several times, and me trying to explain that it's not bravery, just shock and bewilderment.

It was feeling so surreal. The stent was inserted via my wrist, everything according to plan.

I was put into the Coronary recovery ward, where I spent the next 3 days before being transferred to Kilverstone for the weekend, and now I am able to sit here at home, which as I have been told many times, would not have happened but for the 3 guys down at the tip.

The main bulk of my recovery was from a large dedicated team of doctors and nurses, from Doctor Gilbert down through the ranks, from nurses, auxiliary staff, porters and even the cleaning staff, who every time we met, were so encouraging and supportive in my well being.

So to all of those involved in getting me to where I am at this moment, you have given me a 2nd chance for life, which, without you, I certainly would not be writing this.

Thank you all from the bottom of my heart, and I would say to anyone caught in the same predicament I found myself in, don't be afraid... They really do care.

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Response from Marian Burgess, Patient Services Facilitator, East Of England Ambulance Service NHS Trust

Thank you for taking the time to provide feedbackabout East of England Ambulance Service. I will pass your kind comments on the staff involved.

I am pleased to hear that you have made a good recovery.

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Response from Marian Burgess, Patient Services Facilitator, East Of England Ambulance Service NHS Trust

We would like to contact you about your experience and perhaps conduct a Patient Discovery Interview. Would you kind enough to let us have your contact details via this email address.

eoeasnt.feedback@nhs.net or contact on

Victoria Boyce

Patient and Public Involvement Manager

East of England Ambulance Service NHS Trust

Tel: 01603 422827

Thank you

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Response from Tracy Nicholls, Interim Director of Clinical Quality, East Of England Ambulance Service NHS Trust

What a wonderful team effort with great results Malcolm! We are truly humbled that you took the time to share your experience with us, thank you.

We wish you contunued health and recovery and please know that the ambulance service crew and hospital staff feel inspired by stories such as yours. I hope your recovery goes from strength to strength and please do get in touch with Victoria so we can share your story.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for telling us about the care you received from Dr Gilbert and Kilverstone Ward. We are pleased that you received a timely service and that the staff were able to support you at a difficult time. My colleagues will be delighted to hear that you are doing well.

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