"Misdiagnosed ankle injury"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency

(as the patient),

I attended A&E in Dumfries and Galloway Royal Infirmary in May this year after having gone over on my ankle. I believe I gave a good explanation of incident and had an x ray.

I was advised that this was soft tissue and ligament damage and given advice re rest, elevation, ice packs etc. I was also advised that this could take some time to heal. No strapping was advised. This injury was not healing, I was experiencing a great deal of pain particularly at night. I paid for 2 sessions with a physio and she recommended speaking with my GP again as she couldn't see any improvement.

My GP organised a further x ray and this determined that I had a broken ankle. They advised that the first x ray had been of my foot and not my ankle because of the history I gave. As a result I now have a "moon boot" to immobilise the ankle but I'm very disappointed that for 3 months I've been walking about on a damaged ankle and concerned about the long term effects. If this had been detected in May and treated accordingly I believe it would have been well on the way to healing now. Disappointed and frustrated by the whole experience and the subsequent impact this has had on me.

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Response from Hilary Butterworth, IPIQ Officer, Patient Services, NHS Dumfries and Galloway

Dear injury

I am very sorry to learn of your concerns and recent experience relating to your visit to the Emergency Department last May.

In order for me to respond in more detail I will forward a copy of your concerns to the team in the Emergency Department to discuss it with them.

I will contact you again once we have explored the situation. In the meantime, if you would like to discuss this experience with me further please do not hesitate to contact me on 01387 244297

With my most sincere apologies and kind regards to you


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Response from Hilary Butterworth, IPIQ Officer, Patient Services, NHS Dumfries and Galloway

Hello Injury

I am pleased to hear that since I posted my initial response you have spoken to the Emergency Department Consultant personally to discuss your concerns..

In this situation having identified yourself to the Consultant it will allow him to review your medical notes and x-rays and explore your concerns in depth and you will be able to get a much more accurate and appropriate response.

Kind regards


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