"quickly assessed in AE and sent ..."

About: Manor Hospital

(as the patient),

What I liked

quickly assessed in AE and sent to appropriate ward after about 1 hour

What could be improved

left waiting on ward for over 2 hours to be seen by Dr, having been initially told Dr would nt be long. Drip was turned off by nurse when i was taken to toilet,no one came to turn it back on. Left to night staff (1 1/2 after admission) to explain delay in Dr

Anything else?

Was left message to phone ward after discharge, which i did. explained appointment would be sent for me to return in 10 days for scan and told this was very important. appointment never arrived. Left for me to chase after 9 days. Told to go to hospital next day. Was not told my staff that i needed full bladder for scan. No scan date given, no ibformation given regarding scan prior to date. Left to me the patient to chase things at a very stressful and distressing time for myself and my partner.

Story from NHS Choices

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Response from Manor Hospital

Thank you your feedback regarding your experiences with us and I am sorry that it fell short of what it should have been. It is very important that we hear back from any patients who feel they did not receive the quality of care that we strive for and we’d encourage you to contact out Patient Liaison Service (PALS) on 01922 656463, so that we can look into experiences in more detail.

The PALS team can discuss with you what areas of you care that you weren’t happy with and look into how this can be avoided for your future care or simply to benefit other patients.

Thank you again for taking the time to talk about your experiences, your comments are most valuable.

Sarah Smith

Director of Development

Walsall Hospitals NHS Trust

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