About: Worcestershire Royal Hospital

On Bank Holiday Monday 25/8/14 feeling breathless and Dizzy I phoned 111 and they arranged an appointment at Worcestershire Royal out of hours for 12.30pm. I received a phone call from The Hospital asking me to come straight away.I was promptly seen by a doctor who was of the opinion I had a Heart Block and sent me to A&E Triage and they then sent me to The Medical Assessment Unit. After being monitored during the night I was told morning 26th Aug that I needed a Pacemaker and that they would operate within next few hours. The Pacemaker was fitted and I spent the night in Coronary Care and was discharged 27th Aug. From start to finish I have nothing but praise for all the staff including the porters from out of hrs to A&E to MAU to Coronary Care and the surgeon and his Theatre Team. All were re-assuring, caring,friendly and explained everything in simple terms I could understand. Thank you

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Worcestershire Royal Hospital

Thank you for your kind comments, we always strive to deliver reassuring and compassionate care. We will pass your comments on directly to the team responsible.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful