"Elderly mother's hip fracture repair"

About: Broomfield Hospital

My mother felt she was treated with kind and responsive care by the nurses and staff during her 2 wk stay. She was checked and monitored after her hip replacement operation. Whilst it was more accidental than planned that when I visited I met a doctor dealing with her care, it was good that he spent time discussing her case. Couple of glitches in info re her pre existing conditions that needed my intervention. Main suggestion for improvement would be for hospital to involve any interested family members in the care of an elderly patient and also not to make assumptions re dementia just because someone is there from a care home. Major irritation was the discharge and 1) how next of kin contacted by admin 2) how staff dealt with questions from family re standard notes post op hip replacement and correct dialogue passed to care home to aid as steady and problem free recovery as is possible. Both care home and family had to intervene 3 days later for appropriate notes to be passed to residence staff. This part of the process could have gone much smoother and with far less active intervention on behalf of next of kin. If a hospital can send a patient home with correct possessions then surely relative medical and critical post op notes/info should be something that goes at the same time, with said patient. I am sad to say this is not the first occasion where, if nothing is said by concerned party, that action/procedure seems to be lacking. Is this a reserve of the elderly domain or a general communication problem? I write this on behalf of my mother, who though resident of a care home with psychiatric problems, has cognition and would want me to issue feedback. I have acted as her advocate for many years and though would just like information find myself continuing to have to be very hands on/informed and pro-active in her 'ill health'.

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Response from Broomfield Hospital

We really appreciate you taking the time to give feedback on the experiences that both your mother and yourself had of our services. You have highlighted issues that we are aware can occur for patients and families. I would appreciate further feedback if you email me directly your contact details jonathan.wright@meht.nhs.uk User feedback helps us to make improvements and share good practice.

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