"I am at a loss to understand"

About: St Thomas' Hospital / Diabetic medicine

(as the patient),

I am diabetic and had to go to St Thomas’ hospital earlier this year where I was a patient for 2 weeks.

On this particular day I was just about to have my meal when a nurse came with my injection but as I was not very mobile and had the food tray across my knees I asked if she could inject me rather than inject myself. The nurse took umbrage at this and went off in a huff.

I was later reprimanded by a more senior nurse because the nurse in question was upset and in tears. I was at a loos to understand why when all I’d asked was if she could do the injection for me.

Other than that I’ve appreciated the care that I’ve had from St Thomas’ hospital over many years.

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Response from Rachael Twomey, Patient Information Lead, Guy's and St Thomas' NHS Foundation Trust

I am very sorry to learn of your experience at St Thomas’ Hospital – this sounds like a confusing as well as distressing incident. We would like to understand more about what happened on this occasion and give you a full explanation and apology. If you would like the hospital to look into this for you, we would need further details to help us identify you and your permission for us to investigate. You can give this information to PALS, who can be contacted by telephone on 020 7188 8801, 020 7188 8803 or by email at pals@gstt.nhs.uk.

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