"Paramedics were absolutely wonderful, I was so pleased"

About: Gloucestershire Royal Hospital / Cardiology South Western Ambulance Service NHS Foundation Trust

(as the patient),

I was picked up by the ambulance service after I had a suspected heart attack. I was taken to A&E at Gloucester Hospital and received wonderful treatment.

There were three paramedics than attended to me, two men and a woman. They were absolutely wonderful.

I was so pleased. They were great in every way, so gentle and kind. I joked when I was in the ambulance that we could go all the way to London!

The staff may possibly remember me; I was the lady with an interest in gardening. Please pass on my thanks.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Illuminate335

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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Response from Gloucestershire Royal Hospital

Hello there, Thank you very much for getting in touch with us to share this feedback. We'd be happy to pass on your comments to our colleagues in A&E and at the ambulance service. Kind regards The team at Gloucestershire Hospitals NHS Foundation Trust

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