"Poor excess staff"

About: Good Hope Hospital / Accident & emergency

(as the patient),

As a result of good hope A & E failing to respond appropriately twice out of three occasions (after having to attend as a result of the trusts previous mistreatment of me) I, of course, complained. It gets bewildering when you realise that there are so few staff actually manning A & E when compared to the army of staff the trust employs to handle / deflect / delay complaints. I do not think I have spoken to the same member of staff twice, or got an answer to any of the questions posed.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Ann-Marie Riley, Head Nurse, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Ann-Marie Riley

Dear not dead yet

I was really concerned to read your post. Would you be able to contact me so I can get some details from you -this will allow me to investigate the issues you have raised.

My email is ann-marie.riley@heartofengland.nhs.uk or you can ring me on 0121 424 9664.

Kind regards

Ann Marie

  • not dead yet thinks this response is helpful
    {{helpful-1}} of {{totalOthers()}} other people think so too