"Communication breakdowns"

About: Lister Hospital

The treatment of my Wife's injury and condition have and are excellent. However in the 4 weeks she has been in hospital I have become increasingly concerned about the lack of co operation and communication between departments, wards and doctors. Millions have been spent on much needed new facilities but thet administration as we have experienced it is very poor. My Wife was put back on a medication by one Consultant which delayed the next operation by 2 weeks. The excuse was that the other department did not normally respond quickly. It could have been sorted if the two doctors had spoken. When my Wife was transferred from one ward to another a support on her damaged leg was removed and her meds were forgotten. I had to go back to the first ward to collect the support and the meds. Because of the continued poor communication and defective processes I am now checking almost every decision made because my Wife gets confused. I am her full time carer at home and this admission to hospital has become very stressful for botb of us. I have communicated my concerns to the CEO and the Consultants. I think the hospital has lost focus on treating the patient and what they are doing is dealing with each incident or injury. People are not machines.

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Response from Lister Hospital

Thank you for your feedback and we're sorry that you've got concerns about some aspects of your wife's care. We note that you've been in touch with our chief executive Nick Carver already, but if you feel there is more we can do, then just email us at generalenquiries.enh-tr@nhs.net and we'll be happy to help you further.

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