"Lovely Hospital"

About: Nuffield Hospital Oxford (the Manor)

I brought a friend up from Salisbury to see one of the consultants last week. Was told to expect maybe a 45 min car parking que, but was Lucky enough to drive straight into one. Decided to have a bit of lunch as had arrived a little earlier and what a lovely treat we were in for. The catering staff were really friendly and attentive, the food was so lovely and really hot. Credit to the catering team. Now hate moaning because it's quite petty, when everything else went really well. There were 3 receptionist on in the clinic we were attending who didn't even acknowledge we were there. We were stood waiting to sign in for maybe 3-4 minutes before she looked up from her computer screen, a simple smile and acknowledgement would have been far for polite but to ignore people in my view is a little rude. The consultant and his registrar on the other hand were spot on. Very friendly and answered everything we needed to know with warmth and professionalism. The hospital is very clean and noticed how the toilets were checked on quite regularly. Looking forward to bringing her back in a few weeks for her operation

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Response from Nuffield Hospital Oxford (the Manor)

Dear Mrs Collins, thank you very much for your kind comments, and we will certainly pass on the compliments about our food to the catering team. I am sorry that the service from the reception team was not up to standard and we would like to get some more detail so as to investigate further: could you please call our Front of House Manager, Brendan Caffrey on 01865 307543. With kind regards Simon James Hospital Director, Nuffield Health, The Manor Hospital, Oxford.

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