Posted by Anonymous
I took my elderly mother (73yrs) in on 31/08/14 as she was experiencing strong abdominal pains with other symptoms. She also had history of diabetes,angina attack,blood pressure etc. We were seen pretty much quick by the nurse who was very pleasant and then by the doctor. The doctor was a young lady( maybe student doctor) who held a medicine degree but had no customer related experience and understanding of how patients felt when they are in pain. She asked me briefly what has been happening so I told her, then she told us that she will get the nurse to take blood and get the results in an hour. She returned within 40 minutes and told me that we should go to our GP and should have not come to A&E and it is for emergency only and not for her conditions. I believe she was rude, disrespectful and was unnecessary for her to say that because my elderly mother was in pain and had faith in doctors.