"Thank you minor injuries nurse"

About: Ottery St Mary Hospital / Minor injury unit Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as the patient),

I needed a dressing change after a DIY accident. I was seen very quickly at Ottery St Mary MIU. The nurse was very professional, concerned and gentle so as to avoid any pain when doing the dressing change.

She said it was odd that RD&E hadn't been in touch about a follow up appointment. On her advice I called RD&E and I discovered that they had made me an appointment for that afternoon - just not told me!

Thanks MIU, great service!

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Response from Rebecca McGuffog, Patient Engagement and Experience Officer, Royal Devon and Exeter NHS Foundation Trust

We are sorry that there seems to have been a communication shortfall regarding your appointment at the Royal Devon and Exeter Hospital. We would welcome the opportunity to look into this further and, if you could provide your details to our Patient Engagement and Experience Team here at the Trust, we can establish where in the process the error took place and prevent this happening to anyone else. This would be helpful for learning purposes and to help us improve our service moving forwards. We clearly did not get things right for you and for that we apologise. Should you wish to contact the Patient Engagement and Experience Team, their telephone number is: 01392 402093.

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