"Dismayed by A&E service for my eye"

About: Pilgrim Hospital / Accident and emergency

(as the patient),

I went to the A&E department in August with a problem with my eye.

I explained that I thought I had scratched my eyeball to the nurse who wrote these details down.

When I saw the doctor he diagnosed me with conjunctivitis which he prescribed some drops for. I took these for 3 days before going back to A&E on 29 Aug with more pain in my eye than ever before. I saw the nurse within 5 minutes of arrival who said she would get a doctor to see me, but I would probably need to go to the eye clinic.

2 hours later I saw a doctor who told me he thought there was a scratch on my eyeball! However I would need to see the eye clinic. The doctor there then agreed with this and gave me two lots of drops to take which I paid my £16 for (on top of the £8 on Monday which was for a prescription I didn't need).

I was told by the doctor I would need to see a specialist on Sunday and the hospital would be in contact. I'm still waiting. However the prescription this time seems to have worked albeit 4 days later.

I have had to take 4 days off work because of this due to the fact that I have to travel. The service has left me dismayed at the NHS.


Response from United Lincolnshire Hospitals NHS Trust

Dear blackpool66

I am sorry to learn that you had a poor experience in the Emergency Department and had to return for further treatment. Your posting has been shared with the team.

We are continuously trying to improve the service that we provide. I am happy to discuss your concerns and experiences and apologise personally, if you would like to contact me via our PALS team on 01205 446243.


Lynda Stockwell, Head of Nursing.

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