"Excellent end to end care in Bristol"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Southmead Hospital / Endocrinology

(as the patient),

I had quite a serious medical problem that necessitated an ambulance trip to Southmead hospital in Bristol. The paramedical arrived (Grace Cochrane and Lia Adams) and from this moment to the following day (where I am now) the quality of care was fantastic.

The paramedics introduced themselves in a very relaxed manner which put me and my family at ease immediately. They then continued to show great care and professionalism for the entire journey and made sure I was fully settled in to my bed in A&E. They were both extremely friendly and made this early experience fantastic under the circumstances.

I then stayed in two separate wards (where I am now) and have seen three doctors, two endocrinologists, about six nurses and a very friendly porter. Every single person I have seen has been friendly, caring and professional. Even the cleaning staff had a nice chat and the lunch time meal I had was delicious and filling.

To add credibility to this story I stayed at the same hospital (the older part) two years ago and had the opposite experience. So I sit here in a brand new private room with an en suite shower and toilet looking out of a large window at a beautiful plant arrangement. Very happy indeed. Thank you NHS!

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Bozzer

Thanks for taking the time to share your experience. Best wishes for a speedy recovery and I hope you get well soon!

I received you email of thanks sent direct to the Trust this morning. I will ensure that your email, and a copy of this post, are passed to Grace and Lia who I am sure will really appreciate you kind comments.

Thank you again for contacting the Trust, and providing feedback on our service.

Kind regards


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Response from Steven Sykes, Advice & Complaints Team Manager, North Bristol NHS Trust

Dear Bozzer - thank you for taking the time and trouble to post your views of the care and treatment you recieved as an patient in the new Brunel building at Southmead. I am also pleased that you found the food to be so good. I hope that you soon make a full recovery.

Your kind comments will be fed back to the staff concerned.

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Update posted by Bozzer (the patient)

Without turning this into a daily blog I should say I have been here another two days and into a different ward where the level of care and professionalism has continued. The nurse Mary Llagan from gate 7b stands out as an excellent nurse but lovely person too.

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