"Accompanied an elderly friend for a scan/tests -..."

I accompanied my elderly friend for a scan and some tests. We started in urology, then went to radiology, then to the day case ward for another test. It was quite a lot for my friend, who had been nervous about the visit. Queen Mary's was totally fab! The staff explained carefully what was happening at each stage. They asked for permission to call my friend by her first name, which she told me she 'loved' - she said it made her feel they really cared about her. We didn't have to wait very long for anything. When we had to move through the hospital to the next place on our list, we were actually taken there by staff! It was brilliant, and made the whole thing much easier for my friend. Thank you, Queen Mary's, you were first class.