"Pacemaker day surgery and outpatients clinics"

About: Russells Hall Hospital

Attended for surgery (24th July). Received excellent care throughout the day. The whole team were professional and explained everything that was going on and made me relaxed and at ease. My personal family needs as a carer were taken into account when arranging the surgery. When discharged I was given contact numbers and info. Outpatients clinic was efficient and running on time. Very happy with all aspects of my treatment and care.

Story from NHS Choices

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Response from Russells Hall Hospital

Thank you JT, for your kind comments about our cardiology services. We are delighted that your experience was such a positive one and that all aspects of your treatment were of the high standard that we would expect. We believe communication between staff and patients plays a key role in helping patients to feel relaxed and at ease. We endeavour to keep patients informed and involved throughout all stages of their treatment and where possible we will always try to accommodate personal needs, working with you to find the best solution. Your lovely comments have been forwarded to our cardiology and outpatients teams where they have been very much appreciated.

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