"A+E with boched Arthroscopy"

About: Royal Lancaster Infirmary

I was sent to Lancaster Royal Infirmary which i was apprehensive to go there from recent visits. At Lancaster coming from another hospital your left to wait in sever pain they don't even offer you a drink of water or even ask if your in pain. The pain after my operation is doubly the pain of child birth i am a mum of 3 so i know. Even the ambulance that brought me in said did i want some gas and air. After lying there in excruciating pain i decided to go home where i could at least get some pain relief instead of been offered paracetamol. I am now thinking of suing A+E because when i returned after going back to be treated i am told i will wait 2 hours before. Of course i am not going to wait another 2 hours i arrived at 12 pm they wanted me to wait again util 6 pm. Then i guess if your not from Lancaster your put to the back of the que which i was from 2 people i seen how many more were they getting treated before me. Hey after all i was from Kendal. I think the NHS would save lot's more money if they got rid of a few staff there was on average 3-4 people per patient so i ask myself why i waited for 4 plus hours. I left the hospital in disgust at the way i was treated i was in sever pain but at least when i returned home i had pain relief

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Response from Royal Lancaster Infirmary

Many thanks for taking the time to post your comments on our service and we are sorry the service you received did not live up to your expectations. We’d like the opportunity to investigate what happened in this case and report back to you directly. We’d therefore ask that you contact our Patient Experience team on 01539 795497 so we can carry out our investigation.

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