"I have no support and don't know why"

About: Avon And Wiltshire Mental Health Partnership NHS Trust / Adult mental health

(as the patient),

At 46 I have a long history of mental health issues which I only recognised iny late 20's. Years of struggle with cmht in wales and england followed. When I moved to a rural village in wiltshire aged around 40, I had the best gp imaginable who changed my medication and bullied Avon and Wiltshire mental health partnership into supporting me.

Counselling and CBT were no help but I had a very good cpn and was lucky to attend dbt at fountain way Salisbury where I had huge support from an excellent team. Unfortunately a succession of external issues have taken their toll and I am now worse than ever, but suddenly I am expected to cope using only dbt techniques and an antidepressant which I'm not sure works.

I have no support and don't know why. I'm made to feel more worthless than ever, a fraud and a time waster.

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Response from Jo Collins, PALS and Complaints Manager , Nursing and Quality, Avon and Wiltshire Mental Health Partnership Trust

I am very sorry to hear that you are feeling much worse, and I am sorry that you feel that the AWP services have in any way let you down. The philosophy of modern mental health services is to try to enable most people to be discharged from specialist services and be supported within primary care, however this also means having access at different points in time as and when the need arises. With this in mind, you can be referred back to services at any time if your needs change and your GP thinks you would benefit from further input from the mental health services.

Your GP can refer either to the Primary Care Liaison Service for a new assessment or to the LIFT services, which you can also access directly.

AWP services are commissioned to provide services to people with severe and enduring mental health difficulties and if you and your GP believe this to be where your current needs are then please ask to be referred back to the service where we will be happy to reassess your needs.

I hope this will be helpful for you

If you require any furhter assistance please contact the PALS team on 0800 073 1778 or 01249 468261

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