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A very worried and distressed mum

Posted By mrsfveev

"A very worried and distressed mum"

About: Chorley & South Ribble Hospital / Accident and emergency

(as a parent/guardian),

My son went in with pain vomiting and swollen testicals. sent home with antibiotics even tho his testicals were oversized and painful....took him to his own gp 5 days later to be refered urgent at chorley hospital lancashire. gp said hospital would ring ...still no ring back 4 hrs later ....and I doubt they will either as my son has a chest problem too which was refered for a xray and 2 months down the line still waiting for the xray letter to arrive.

It feels like staff cant wait to get rid of you when you arrive at a&e

They seem tired and uninterested.

my son should of been kept in in my opinion with adominal pain vomiting and swollen testicals but they sent him home but I saw people with hangovers get put on a drip and given a bed!

My child is 13!

Not happy and thinking of taking things further

a very worried and distressed mum at the moment

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 9 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 02/09/2014 at 10:02
Published on Care Opinion at 10:11

Thank you for taking the time to tell us of your son's experience. I'm sorry to hear of the distress and anxiety you are clearly experiencing with regard to his health.

Can I ask you to please contact our Customer Care Department on 01772 522521 or our PALS team on 01772 522972 and our staff will be more than happy to work with you to try to resolve your concerns.

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Response from Chorley & South Ribble Hospital 8 years ago
Chorley & South Ribble Hospital

Submitted on 24/04/2015 at 12:58
Published on nhs.uk on 26/04/2015 at 01:00

Thank you for taking the time to tell us of your son's experience. We are keen to help try to resolve the concerns you have raised and to ensure that your son has the x-ray he has been referred for. If you are willing to do so, can we ask you to please contact our PALS department on 01772 522972, who will be pleased to help.

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