"I was cared for efficiently"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was in a telephone shop in Dorchester when I fainted. Fortunately, I was caught by a young man in the shop. John the ambulance man who can was fantastic. I was cared for efficiently. He was very discrete (given I was in the middle of a shop) and was so considerate.

He went through everything carefully. He declared that I was, and so I was able to go off for a coffee with a friend.

I just wanted to say thank you so much. John was a credit to the profession!

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Sent515

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto John who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify John and ensure he is recognised for the care he gave.

Thank you again for providing feedback on our service.

Kind regards


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