"Not impressed"

About: University Hospital Of North Durham

I was not impressed at all. I am no medical expert,but if I can see that the basic things are not done correctly then I suspect the important things are not done correctly. 1. There was dry blood on the floor next to my bed when I was admitted. 2. My details board was not filled in so staff did not no my name or what I was in for. 3. My wrist band was printed and left with my paperwork and was never fitted. 4. I could hear staff talking about applying for jobs elsewhere as they were not happy. The culture felt so wrong that this will not be an easy problem to correct.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the General Medicine Department at University Hospital of North Durham. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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