"cancllaton of appointments"

About: Royal Blackburn Hospital

cancellation of appointmet on 1st and second of September. this has caused a lot of inconvinence to a number of people. I have to cancel my transport arrangments make another appointment to see my anticoagulant nurse to arrange new injections and dates for warfarin doses.this problem with my hand has now been ongoing between Blackburn and burnley since first referral on 21 01 3013. after nine days of hell in august 2013 with dvt in Blackburn hospital I thought things could not get worse. it just did. yours faithfully brian r hulston

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our Rheumatology service, and thank-you for taking the time to do so. I will make sure your concerns about appointment cancellations are passed onto the team and can only apologise for the inconvenience this has clearly caused you and yours. I am very sorry to hear that your recent experience of our systems and processes hasn't been what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through this with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor one for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Again many thanks for taking the time to comment and I do hope your appointment is rescheduled at a convenient time for you Regards Wendy Stobbs, Patient Experience Facilitator

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