About: Scarborough General Hospital

I attended this dept on Monday 25 August. Unfortunately it was a bank holiday but emergencies don't know that do they? A 2 hour wait was on the board so I sat down and waited in extreme pain. Several people who came after me were seen before me, even after the receptionist had told me at the 2 and three quarter hour point that I was next in line! I presented with severe gout symptoms which included severe swelling of the whole foot. I was seen by a nurse and fobbed off with a GP. I was clearly in pain walking and no effort was made to help me. After waiting a further 30 mins I eventually saw the GP who confirmed the gout and possible inflammation which needed antibiotics. I got the meds and went home with even worse pain. During the night I found the pain too bad to sleep but I could not take any more meds until breakfast. It is now 11.30am on the 26th and the pain has not retreated at all. I cannot walk without assistance and have booked an emergency appointment with my own GP practice as there is no way I'm spending another 3/4 hours to receive no considered treatment. I would have thought at least an x-Ray of my foot should have been taken to rule out other possible causes of the inflammation. This is no way to treat patients!

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Response from Scarborough General Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01723 342434 or email pals.scarborough@york.nhs.uk and they will be pleased to help.

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