"Nothing - I received a telephone ..."

About: King's Mill Hospital

(as the patient),

What I liked

Nothing - I received a telephone call Friday afternoon, 20 Feb, to advise they had a cancellation in the Day Care Centre for Monday, 23 Feb, at 7.30am, to have my caudal epidural injection under a local anaesthetic.

When I checked in the Reception advised that the local anaesthetics are normally done first and that I should prepare myself to be there until about lunch-time. That was fine - but hours later, after sitting in a reclining chair until 3.30pm, I was still waiting. The nurses - well to be fair - the one looking after me - did ask if I wanted a drink or some toast - other patients with whom I chatted to had had no breakfast, because no one told them what they needed to bring or do - an old guy next to me had not even been told to bring a dressing gown or slippers - he just bought himself. I was told that the general anaesthetic operations had gone first and we would be "fitted in". I was told to get changed on the ward about 2.30 and I then sat another hour before I was taken to theatre. The actual procedure did not take more than 5 minutes tops - by the time I was taken back to the ward and rested to see if I was OK, I finally left the hospital at 5.00pm - a total of nearly 10 hours later - what about that for efficiency!!

The nurse that looked after me was brilliant - but cannot say so much about the ones looking after the lady and the old guy next to me - they were virtually left sitting all day.

What could be improved

For a procedure such as this, which, as stated above, only takes a few minutes, could there not be a small theatre provided for these. I did not envisage being there a whole day and ended up losing half a day from work. Surely, there could be some kind of system whereby you can give somone having this sort of procedure a proper timed appointment, and not be kept waiting for nearly 10 hours. I went home, absolutely starving hungry, and really angry.

Anything else?

Please sort our your appointments to keep waiting times down to a minimum and try and think about the patients sat waiting - especially ones like the old guy next to me - if I had not asked for a drink and a slice of toast for him from the nurse looking after me, he would not have been given anything.

Story from NHS Choices

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Response from King's Mill Hospital

Thank you for your comments which have been forwarded to the management team responsible for waiting lists, the day case unit and theatres. They are grateful that you have taken the time to let us know about your visit and wish to reassure you that your comments have been taken seriously and are helpful when looking at future planning. The issue about communication to other patients will be addressed by the Day Case Unit Leader. If you do wish to discuss in more detail then please call our Patient Advice Office on 01623 672222.

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