"minimal effort to care for vunerable people"

My father stayed he. He was left by staff. When i visited him the doors were open so anyone could just stroll in or out. When i entered the hospital on one occasion there were no staff around and could not find where my dad was. When a staff member eventually came out of the office he asked 'who are you and why are you wondering around'. When i replied in an equally abrupt manner he showed me where my father was. The whole time i was there for 3 hours a majority of the staff sat in the office and one member of staff walked around ticking a form of some kind. Very little effort seems to go into the real care and interaction between staff and patients. My dad is in a very dark and lonely place and the staff seem to have very little time for him. Overall i think thus hospital needs to have some control over who is coming and going. During visiting times they should have someone meeting and greeting and signing people in and out ( even for fire safety measures) and more focus should be put into interacting with these vunerable patients.

Story from NHS Choices

Responses

Response from St George's Hospital

Many thanks for leaving your comments. I was sorry to learn of your experience when visiting our ward. In order for the Trust to progress in your comments in an effective way please can I ask you to contact the Trust’s Service Relations department on 01785 783022. Thank you for taking the time to leave your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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