"Update on my wife's condition or treatment"

About: Queen's Medical Centre

Further to my previous review - Thanks to the local intervention of a senior member nursing staff on Ward 10, cajoling, sweet talk etc the current issue has been resolved. However I believe that QMC management should be both aware and addressing the communication route, especially when, as in this case, the patient is unable to be part of the process.

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Response from Nottingham University Hospitals NHS Trust

Thank you for writing to explain that the issue that you and your wife were experiencing has now been resolved, we are glad to hear that a senior member of the nursing team was able to help you. We will of course still share your original comment with colleagues to help learn how to improve patient feedback in the future.