"Pregnancy and birth"

About: East Surrey Hospital

I I experienced some bleeding in my pregnancy (8 wks) which I had for 3 days now and which got heavier on Friday evening. When I rang 111 I was told I had to go to A&E where I would have a scan done to establish if I miscarried or not. It was a bank holiday weekend and I was going away for 2 weeks on Monday so couldn’t wait for the Early Pregnancy Unit to open. A&E referred me to a Gynaecology Unit where I was refused a scan as I was told they didn't do it on the weekends. I found that strange as when I rang 111 a doctor there told me that any A&E could do the scan. This is the second time I used East Surrey Hospital. I gave birth there to my first child in March 2013 and I would describe my experience as horrific. I had an emergency caesarean there and I found that the night nurses in particular were extremely unhelpful, doing nothing all night until half an hour before their shift was due to finish. I will never forget the face of the morning nurse who found me in a bed full of blood as no one bothered to check on me on my first night after caesarean. Luckily, I was too weak to feel anything. Twice now I used East Surrey Hospital and twice I was disappointed.

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Response from East Surrey Hospital

We are very sorry that this has been your experience as it is not the standard of care we expect. We are keen to meet with you to enable us to undertake a full review of your concerns and ensure that lessons are learnt to prevent recurrence of this experience. Please can you contact Adaline Smith, Midwifery Matron on 01737 768511 Ext 6189

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