"Web site"

About: Southmead Hospital

You have an audiology department but it isnt even mentioned on the list of departments on this site. It also isn't listed in the department box below. I would assume the majority of patients using this department are elderly, why therefore was it possitioned so far away from the entrance ?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Southmead Hospital

Dear Anonymous – Thank you for your feedback. I am sorry that you found access to the audiology clinic so difficult. I understand that when the Phase 2 development work is completed then much more parking will be available, and this coupled with the new road network within the hospital grounds (this is to be altered) will facilitate much improved access for patients. The service is a satellite clinic, operated by University Hospitals Bristol, which is the reason it is not listed on the North Bristol Trust list of departments. I very much regret that you found the service so difficult to attend and your comments have been fed back to the relevant areas. Kind Regards – Steve Sykes Advice and Complaints Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful