"Lack of Information."

About: Castle Hill Hospital

I am leaving this review on behalf of my Mother who is as I type waiting for her discharge after 5 days on ward 21 Castle Hill Hospital. She has to wait as apparently the pharmacy are still processing her drugs,so having waited all day she is faced with the prospect of spending yet another night in Hospital? She is very frail at 92 yrs of age ,has been very disorientated owing to being unwell,has said the nursing staff are "Run Ragged",the patients are never given information as to their treatment/condition, and the whole experience has been a nightmare! Because I live over an hour away with no transport I have found visiting difficult,but have rung each day for an update,asked for my messages to be passed onto her,none of which have been ! I had to approach the nurse in charge yesterday for information,as my Mother knew nothing at all and my Mothers,s brain is very much alive and well! Is this happening as these patients are elderly and consequently treated with indifference,if so this is disgraceful. I am an ex nurse,so am aware how to treat the elderly in these situations. I would hate my Mother to have to experience this again and will be speaking to her GP at the earliest opportunity.

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your mothers recent experience on ward 21 we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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