"My discharge experience"

About: Royal Free Hospital

I was discharged yesterday from Ward 9 West , this is a timeline of my experience. 10am Ward Round. I was advised by Consultant I could go home after 2pm. 1pm Nurse advises me that team doctor is doing my discharge letter, drugs and outpatient appointment. 2pm Doctor arranging discharge advises me that being new she is not familiar with all the hospitals' satellite units and does not have contact details for where I attend for transplant checkups. I advise her of my transplant coordinators contact details. 2:15pm Wife arrives to take me home. I tell her not to wait as it looks like there is going to be a delay regarding my discharge and to take my 'things' home and I will get home later by mini-cab. 7pm Still waiting for discharge letter. Registrar said he would come and see me to explain delay but never turned up. As I could wait no longer because I needed to change my surgical appliance which my wife had earlier taken home I had to leave the Ward without discharge letter and outpatient appointment. 8:30pm Nurse calls me at home giving me contact details in order to call the Ward the following day. It is very disappointing that a hospital that carries out such excellent medical/surgical procedures is in my experience let down by its administration procedures. Furthermore since it was established the previous day that I would be discharged why was it left to the last minute to do the follow-up stuff.

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Response from Royal Free Hospital

Really sorry to hear about your negative experience when being discharged from the Royal Free London. We will pass these comments on to the team so that they can address the problem. If you'd like to give us more details please contact rf.communications@nhs.net.

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