"CRT are not all bad"

About: Lord St Resource Centre

(as the patient),

I have posted so far two negative posts regarding St Helens CRT, on behalf of friends.

I myself have also had my problems with the CRT in the past, and would usually refuse to let my care co-ordinator refer me to them when I was in crisis. However, not long ago I was referred into the CRT and was seen on a daily basis by the staff. I am pleased to say that my experience on the more recent occasion was much more positive than all my previous experiences.

I was listened to, had my feelings respected and every member of staff who I saw was caring, helpful and respectful. And with the care from the CRT being a more positive experience, I had more faith in them, I was more likely to call if I needed to, I was more able to be open about how I felt, and with their help I avoided a hospital admission. For the very first time, they made me feel better - which has definitely made me feel more positive about the team.

I am aware that other people are reluctant to feel the same as me... however, a friend of mine has also said that she has had a more positive experience with them within the past couple of months. I think it's important to highlight the positives, and not just to focus on the negatives... I also expressed my feelings to the CRT staff and their manager!

Thank you :)

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Response from Dennis Dewar, PALS Co-ordinator, 5 Boroughs Partnership NHS Trust

Thank you for taking the time to make this comment.

I'm glad to hear that both you and your friend have recently had very positive experiences of using the Crisis Team. I will pass your comments onto the staff concerned as I'm sure they'll be very pleased to hear how you value their contribution.

I hope you are keeping well and wish you all the best for the future.

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