"Thank you for helping me to regain my life "

About: Inclusion Matters Liverpool

(as a service user),

In January 2014, I was referred to IM (Inclusion Matters) by my GP due to suffering severe anxiety + depression and the manifestation of a breakdown. I was assessed within days of my breakdown over the phone by an extremely polite, friendly, professional and comforting lady and was referred for appointments with a therapist called Lorra.

Attending each appointment with Lorra, I was given advice and provided with the tools to overcome my anxiety and depression and to organise each day of my life. As they weekly appointments progressed, I became more and more relaxed and de-stressed.

Lorra became a listening ear for me, she was extremely professional, friendly, positive and supportive over the months of treatment which included cognitive behavioral therapy, and I began to regard her as a friend.

Thank you so much IM (Inclusion Matters) for helping me to regain my life and helping me with my recovery, for what where challenging experiences for me. I am now grand well and positively approaching each day at a time.

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Response from Tracey Murden, Inclusion Matters

Dear Vale690,

Thankyou for giving us this very positive feedback about our service. I am pleased that you have had a positive, helpful experience from your initial telephone assessment through to your 1-1 sessions with Lorra. I am pleased that you are now feeling more relaxed and able to approach the future positively. I will pass on your feedback to Lorra who will be delighted that you are doing well.

Best wishes


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