"Delaying pain relief"
About: Corbett Hospital / Trauma and orthopaedics Corbett Hospital Trauma and orthopaedics DY8 4JB Russells Hall Hospital / Trauma and orthopaedics Russells Hall Hospital Trauma and orthopaedics DY1 2HQ
Posted by Silverdale (as ),
Earlier this year I was told I was being fast tracked for a epidural for an ongoing neck problem which has become worse over the last few months. I was asked to immediately attend a pre op assessment in July and thought that relief was on its way. How wrong was I!
I received a letter a month ago stating I had a appointment at the end of September. In the meantime my pain to neck has increased so much so I am unable to turn my head to the left or look up with a tremor to my hand.
My wife spoke to a doctors secretary to confirm whether this appointment was for my epidural or just an appointment. It was indeed to see the doctor. I was so disappointed with the news as I was expecting some positive active not just ongoing consultations. I had been referred by the orthopedic assessment team at brierley hill where the physio seemed without hesitation the precise route to go.
However after contacting a secretary, it was the doctors decision to see me on this date as it was felt it was an inappropriate referral thus delaying pain relief.
My frustration increased when the secretary also stated that because of school holidays they were short. My pain does not reduce for the school holiday! There seemed no understanding or empathy from the secretarial team who in future calls I have made to has failed to even return calls after leaving several voicemails The message on phone stating only works so many days a week.... Doesn't someone else fill in on the other days. I thought these jobs would be job shared.
As for the elusive doctor, I have asked on several occasions just to contact me, just 5 mins that's all as to find out the reasoning Behind the delay my pain relief. I have spoken to both the hospital manager and pals regarding this situation who state that they have asked the doctor to contact but apparently the doctor is too busy.
I have so far found the doctors behaviour arrogant and insensitive. I was informed by the hospital manager that extra clinics were going to be put on after reviewing my situation and that I was supposedly at the top of this list. A month a, and nothing heard.
I don't even believe they had a slightest notion to these extra clinics. It's purely to pacify the manager and myself.
We criticise the nhs, but it is individuals like this doctor who seems to think of themselves as god and one of the admin team that are undoing good work the nhs offer. It feels to me that their arrogance and lack of empathy just so they can get away with doing as little as they can and take the money. Their behaviour has been incredibly dishonest. It has incensed me and made a situation that was already bad, worse to handle. I feels it is almost as if they do it on purpose so that you become so irate you become irrational and then portray yourself as the bad person.
I feel the behaviour of the staff in this instance disappointing and offensive and that they are a discredit to the nhs