"Dreadful treatment for my little girl"

About: The Royal Victoria Infirmary

I am so disappointed with the care that my 6 year old has recieved. Lack of compassion and interest in a child who has acute pain and is awaiting surgery. Delays in referring on,sending scan results and communicating with other professionals involved. Thank god she is not bring operated on at the rvi Go elsewhere if you can

Story from NHS Choices

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Response from The Royal Victoria Infirmary

Thank you for taking the time to highlight the problems you encountered at the Great North Childrens Hospital, please accept our sincere apologies. The care you describe falls far below our expected standards and we would be most grateful if you would contact Jane Gibson, Directorate Manager, via our switchboard on 0191 233 6161 so that we can investigate these matters further and bring about any necessary improvements. We wholeheartedly apologise for distress caused by your experience.

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