"Staff seemed annoyed at me"

About: Royal Hallamshire Hospital / Maternity care

(as the patient),

The staff at jessops were very horrible to me, I came in jessops with strong contractions, the staff was very annoyed as I didn't phone them before I came in even though I told them each time I was trying to phone them it was engaged.

Staff was very unprofessional as they kept on laughing when I was screaming in agony.

Staff didn't believe me when I told them I was in agony and that I wasn't coping with pain, they just wanted me to leave and come back later, but the baby was on her way out.

Aftercare at jessops was even worse as I had catheter in and couldn't move I was pressing the buzzer for help they'd come 5-10 minutes later and seemed annoyed as I pressed buzzer.

When I needed baby feeds I had to asked in the staff room, but they were sitting in a big circle enjoying tea and biscuits and chatting away, they were fully aware of my presence but they ignored me.

On the day I was leaving the hospital, I was going to used a bathroom and there were 2 midwives they was laughing and joking with each other, then one of them said to me lose some weight, I was appalled by the staffs attitude and behaviour.

Lastly bit of the hospital I saw were very untidy with dried blood stains in some areas.

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Response from Debbie Fletcher, Patient Partnership, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Kathleen

Thank you for taking the time to give us your feedback regarding your recent experience of our services. I am very sorry that you have had cause to raise concerns regarding the standard of care you have received. We would like to be given the opportunity to investigate this further and respond to you in more detail. If you would like us to investigate your concerns further, please contact our Patient Services Team on either 0114 2712400 or pst@sth.nhs.uk and they will take additional details from you.

Thank you once again.

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Update posted by Kathleen2013 (the patient)

I'd rather forget about my experience at Jessops, and move on with my life. Hopefully I won't ever be in that situation again. I told my story so the hospital service can improve for other patients in the future.